Terms of sale for the Oxybeet.eu online shop
You can place orders through our online shop at Oxybeet.eu. We do not accept orders by phone or in person.
SIA Healthy contact details: Mazā Gāles iela 1, Sigulda, LV-2150, Latvia, telephone: +371 254 64 855, email: info@oxybeet.eu.
Please read these Terms of sale carefully before using the Oxybeet.eu website and online shop.
1. General provisions
1.1. Under these Terms, SIA Healthy sells the goods listed in the Oxybeet.eu online shop (hereinafter: the Online Shop). The Buyer purchases and accepts the goods according to the selection specified in the order placed in the Online Shop (hereinafter: the order). Ownership of the goods passes to the Buyer on the date when the purchase price has been paid in full and the goods have been received.
1.2. SIA Healthy, unified registration number LV42103099620, registered address: Kalmju iela 22, Sigulda, LV-2150, Latvia, telephone: +371 254 64 855 (hereinafter: the Seller), provides the content available on Oxybeet.eu and supplies services in accordance with these Terms.
1.3. By making a purchase in the Online Shop and agreeing to these Terms, the Buyer confirms that they have legal capacity and have provided truthful information required for the performance of the contract. If the Buyer is a legal person, a duly authorised person acts on its behalf. The Buyer confirms that they will use the Online Shop in accordance with applicable laws and regulations and only in an authorised manner. In the event of any breach of the Terms or applicable laws and regulations, SIA Healthy has the right to withdraw immediately from the contract for the Buyer's purchase and/or deny the Buyer access to the Online Shop.
1.4. If the Buyer orders and purchases goods offered in the Online Shop and uses other SIA Healthy services, the Buyer is deemed to have read and accepted without objection the general terms and the terms of the distance contract, and undertakes to comply with them.
1.5. A distance contract (hereinafter: the Contract) is concluded between the Seller and the Buyer who places an order and makes a purchase in the Online Shop. The Contract enters into force when the Buyer has placed an order using means of distance communication and has received confirmation of the order from the Seller by email. The order and the acknowledgement of its receipt are deemed received when they are accessible to the person to whom they are addressed. The Contract remains in force until it has been performed, that is, until the ordered goods have been handed over. The Contract applies to all orders and purchases made in the Online Shop.
1.6. The Seller does not retain concluded Contracts for goods and services purchased in the Online Shop. They are available to the Buyer each time before a purchase is made.
1.7. The Seller reserves the right to amend and supplement the Terms unilaterally at any time without notice by publishing them in the "Terms of sale" section of oxybeet.eu. The Terms in force at the time the goods and services are ordered apply to the Buyer. Before each purchase, the Buyer is obliged to read the Oxybeet.eu Terms of sale.
2. Prices of goods
2.1. All product prices in the online store are stated in euros and include value added tax. The prices offered are valid at the time the order is placed. By confirming the order, the Buyer agrees to pay the product price in effect at that time.
2.2. The Seller reserves the right to unilaterally change product prices and set special prices for products and services at any time without notice. Products are sold at the prices in effect at the time the order is placed and published in the online store. If, for technical reasons, inappropriate or incorrect product prices are published in the online store, the Seller will inform the Buyer and will not fulfil the order at the incorrect price.
3. Product range
3.1. The Buyer may purchase products listed in the online store. Products are available for purchase while they are listed in the online store and are in stock at SIA Healthy's warehouse.
3.2. If the Buyer has placed an order and the product is out of stock, but it has not been possible to remove it promptly from sale for technical reasons, SIA Healthy will inform the Buyer in writing or by telephone that the contract cannot be fulfilled and will refund the amount paid. SIA Healthy will not cover any losses that may arise if the Buyer has ordered a product that is no longer in stock and SIA Healthy has informed the Buyer of this within 14 calendar days.
3.3. The Seller reserves the right to unilaterally change the product range and product specifications at any time without notice. Product descriptions use information and images provided by the manufacturer.
4. Placing an order
4.1. Orders can be placed in the SIA Healthy online store at Oxybeet.eu. Orders can be placed without registration. Once the product quantity has been selected, click the "Order" button and proceed to checkout.
4.2. At checkout, the Buyer provides their first name, surname, email address and mobile telephone number, and selects the Omniva parcel locker to which the parcel is to be delivered. A home address is not required, as delivery is made only to parcel lockers.
4.3. Payment for the purchase can be made by online banking or by payment card online. Payments are processed by Maksekeskus AS (MakeCommerce).
4.4. Before confirming the order, the Buyer is shown an order summary with the product price (including delivery within Latvia) and the total amount payable. At this stage, the Buyer may correct the information provided.
4.5. By clicking the "Pay" button, the Buyer agrees to purchase the selected product and undertakes to pay the stated price.
4.6. By placing an order, the Buyer confirms that they have read the Oxybeet.eu Terms of sale.
4.7. After placing an order, the Buyer receives an order confirmation at the email address provided. The Buyer is responsible for checking the information in the order. If any information is incorrect, the Buyer must inform the Seller by writing to info@oxybeet.eu or calling +371 254 64 855. The Buyer must clearly identify themselves for changes to be made to the order.
4.8. Upon receiving the order confirmation, please check the selected parcel locker and telephone number carefully. Changing the parcel locker after the parcel has been dispatched is a paid service in accordance with the Omniva price list.
5. Use of coupons
5.1. By entering a coupon code, the Buyer receives a percentage or fixed-amount discount, or another benefit specified when the discount coupon is issued.
5.2. Discount coupons do not apply to products that are already discounted.
5.3. Only one discount coupon may be entered per purchase.
5.4. Discount coupons cannot be combined or exchanged for cash.
5.5. Discount coupons are valid only when making a purchase and paying for it immediately online.
5.6. The sale of discount coupons is prohibited.
5.7. The code OXYSTART gives a 10% discount only on the purchase of 1 OXYBEET® pack. It does not apply to purchases of 2 or 3 packs or to a subscription.
5.7. Invalid, lost or otherwise damaged discount coupons are not compensated, and their validity period is not extended.
5.8. The terms and duration of each coupon campaign are stated in the communication issued with the coupon. Discount coupons are valid until the stated date.
6. Receipt of goods (delivery)
6.1. The goods are delivered to the Omniva parcel locker in Latvia selected by the Buyer. Delivery costs in Latvia are included in the price of the goods.
6.2. The Buyer must be reachable at the email address and mobile telephone number provided in the order. Omniva sends a text message with the parcel locker opening code to the telephone number provided.
6.3. The parcel is held in the parcel locker for 7 days. If the Buyer does not collect the parcel within this period, it is returned to the Seller's warehouse. Resending the parcel is a paid service, subject to the delivery charge stated in the Online Store.
6.4. Upon receipt of the goods, the Buyer must visually inspect their outer packaging. If damage caused during transport is discovered, the Buyer has the right to refuse to accept the goods and must immediately inform the Seller so that the damaged goods can be replaced as soon as possible.
6.5. The order is considered fulfilled when the Buyer collects the parcel from the parcel locker.
6.6. SIA Healthy is not liable for and will not compensate the Buyer for losses if the planned delivery time is delayed due to the carrier or force majeure. If delivery is delayed and the Buyer no longer wishes to wait, the Buyer has the right to withdraw from the Contract unilaterally by notifying the Seller. In this case, the Seller will refund the amount paid. A normal delivery period for goods is considered to be a period not exceeding 30 calendar days.
7. Use and quality of goods
7.1. OXYBEET® is a food supplement. Before use, the Buyer must carefully read the label on the packaging and use the product only in accordance with the stated directions for use and recommended daily dose. A food supplement does not replace a complete and balanced diet. If the Buyer has low blood pressure or cardiovascular disease, or takes blood pressure-lowering medication or medication for erectile dysfunction, they must consult a doctor before use.
7.2. Images of the goods in the Online Store are for information purposes and may differ slightly from the actual goods. SIA Healthy does not guarantee that the goods will meet any of the Buyer's preferences or intended uses.
7.3. Claims concerning the conformity of goods with the terms of the contract are handled in accordance with the provisions of the Consumer Rights Protection Law.
7.4. SIA Healthy's obligations do not extend to defects resulting from improper use, transport and/or storage of the goods.
8. Obligations of the parties and other provisions
8.1. A Buyer who is considered a consumer (a natural person) under applicable law has the right to withdraw from a purchase of goods made at a distance within 14 days of receiving the goods. When exercising the right of withdrawal, the Buyer must return the goods purchased from the Online Store to SIA Healthy and cover the cost of returning them. The Buyer must familiarise themselves with the right of withdrawal in the "Right of withdrawal" section of Oxybeet.eu.
8.2. A legal entity is not considered a consumer within the meaning of the law, and the right of withdrawal does not apply to legal entities.
8.3. The Buyer consents to the processing of their personal data provided in the order and/or obtained through use of the Online Store for the purpose of fulfilling the order (contract), including the transfer of such data to facilitate delivery (Omniva) and payment processing (Maksekeskus AS). For more details, see the Privacy policy.
8.4. The Online Store uses cookies. By using this website, the Buyer consents to the use of cookies in accordance with the Cookie policy.
8.5. The Seller accepts no liability for any costs, losses or damages that may arise from the use of information provided on Oxybeet.eu or because the website is unavailable or its operation has been disrupted for any reason. This does not limit the Buyer's rights under consumer protection laws and regulations. If goods offered on Oxybeet.eu are unavailable, the Buyer has the right to terminate the contract unilaterally, and the Seller will refund the Buyer all amounts paid under the contract.
8.6. The risk of loss of or damage to the goods passes to the Buyer when the Buyer or their representative takes possession of the goods, except in cases provided for by law.
8.7. The Seller is not liable for any delay in fulfilling or failure to fulfil its obligations caused by circumstances beyond the Seller's reasonable control that could not reasonably have been foreseen, including strikes, government orders, hostilities or a state of emergency, environmental or climatic anomalies, internet connection disruptions, and failure of communications equipment, computer equipment or software.
8.8. By visiting the Online Store and/or placing orders in it, the Buyer agrees to these Terms, including the documents referred to herein. SIA Healthy has the right to amend these Terms at any time by publishing them on this website, and the Buyer must review the Terms before placing an order. Placing an order after changes to the Terms have been published constitutes the Buyer's acceptance of those amendments.
8.9. The Seller assumes no risk or liability if the Buyer has not familiarised themselves, or has only partially familiarised themselves, with these Terms and the Privacy policy.
8.10. Disputes are resolved through negotiation. If no agreement is reached, the dispute will be heard by a court of the Republic of Latvia in accordance with the procedure prescribed by law. The consumer may also contact the Consumer Rights Protection Centre or use the EU online dispute resolution platform at ec.europa.eu/odr.
9. Subscription
9.1. The Buyer may choose a subscription: 1 pack of OXYBEET® every 30 days for €29. The price includes VAT and delivery to an Omniva parcel locker in Latvia. The subscription has no minimum term.
9.2. The subscription may be paid for by payment card, Apple Pay or Google Pay. By taking out a subscription, the Buyer agrees that the subscription price will be charged automatically to the selected payment method every 30 days until the Buyer cancels the subscription. Payment details are processed and stored by Maksekeskus AS (MakeCommerce). SIA Healthy does not see or store card details.
9.3. At least 3 days before each subsequent payment, the Seller sends the Buyer a reminder to the email address provided in the order, stating the payment date and amount and providing a link to manage the subscription.
9.4. The Buyer may skip or reschedule the next delivery or cancel the subscription at any time, using the link in the email or by writing to info@oxybeet.eu. If the subscription is cancelled before the next payment date, the next payment will not be charged.
9.5. If an automatic payment fails, the Seller informs the Buyer by email. The delivery is dispatched only after successful payment.
9.6. The Seller informs the Buyer of any changes to the subscription price by email at least 30 days in advance. If the Buyer does not agree to the new price, they may cancel the subscription.
9.7. The money-back guarantee applies to the Buyer's first purchase. The Buyer's statutory consumer rights remain in effect.